PRACTICAL EMPATHY WORKSHOP
Scenario-based learning experience to explore the role of strategic empathy
Empathy is a critical business skill. Having the ability to understand the complex situation and needs of customers, employees and other stakeholders enable better decision making and more appropriate services and solutions. In today's complex ecosystems, the challenge can be balancing the tension between conflicting needs.
How can we use empathy to make and communicate tough decisions?
The focus of this interactive workshop is to provide skills and capabilities to support people to implement empathy in their work. Engaging people with scenario-based gamification, this session ensures the theory can be translated into practical application.
This highly engaging workshop equips people with a lived experience in group decision making and broadens their skills in perspective-taking. By tailoring scenarios that are highly relevant to their daily work experiences, this session combines theory and practice to drive improved performance and behaviour.
Workshop Outline
“Tell me and I forget, teach me and I may remember, involve me and I learn.”
Benjamin Franklin
Want to know more, here is the detail...
Would you like to explore the role of strategic empathy?
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